It’s More Than Just Having Coffee
An important distinction between project management and change management* is that change management requires a keen sense of what’s going on in the organization – what people are experiencing and feeling that will affect how receptive they are to learn about and adopt a proposed process, systems or organizational change.
As a result, it’s important to have built vehicles to sense “vibrations” in your company before you embark on any major change initiatives. Conversation over coffee can be one such vehicle.
Beyond sensing, however, is a whole range of additional programs that are needed to ensure the successful movement of an organization from awareness to understanding to adoption to ownership.